Header in Microsoft word not printing

Question
I have come across a word problem I have never seen before. The user is able to print most documents, but the one she is printing now has a letter header with our company's logo not showing in print layout or preview. Once the print prieview is closed, the header shows up in layout, but it wil not print. Other users can print the file fine. Secondly, I uninstalled office and reinstalled it (office xp), but it deosen't work

Answer
Select the menu View, and then the option Headers and FootersOn the toolbar that appears, click on Page Setup (browse the icons it to locate it reading the tooltips)On the dialog Page Setup, you will find 3 tabs। Select the Layout tab, and then the option Different first page